Frequently Asked Questions and Support
We've compiled answers to some of your most burning questions about the Loba Pill Organizer and App. Have more? Email our team at email@example.com and we'll be happy to help.
Loba is made for those who take multiple pills and vitamins each day, or are following a daily supplement regimen who are looking for more organization and wellness in their life.
Loba's base is 8.75" x 8.75", and fits nicely on a countertop, vanity, bedside table or shelf. It is meant to live at home, and add to the aesthetics of your space. The daily compartments are 3" x 1.5" and perfect to take on-the-go with you. Simply remove the daily compartment from the base and place in your briefcase, backpack, or purse. When you're away from home, you will get a notification on your phone when it's time to take your pills.
The AM and PM side of Loba's daily compartments each hold up to 10 x '00' size pills. That means Loba is perfect for those who take up to 20 pills per day.
The Loba base is non-locking, so if you have littles and take medications or supplements that may be harmful, it is best to keep your Loba safe and out of reach. Having said that, each of the daily compartments which sit within Loba do clasp tightly. As always, please exercise common sense and caution with medications and vitamins.
Those who own a Loba will be able to download the Loba App on their devices, and access the Loba Basic plan at no charge. From the app, you will connect your device via. Bluetooth/Wifi, create an account, and answer a few set-up questions. The app will allow you to manage your schedule, set-twice daily reminders, add your pills, log when you take them, track your habits, customize Loba's glow, snooze reminders, and more! We will also be offering upgraded premium versions of the Loba App with no ads, unlimited custom reminder times, and exciting new features.
To learn more about the app, visit the App page.
Please find below common support questions and solutions. Loba's User Manual is available for download, here.
First, plug the device in. Loba will pulse BLUE to indicate it is searching for bluetooth. Next:
From the Loba app, click on the hamburger menu
Tap “My Loba”
Select the “Connect Loba” button
Follow the prompts to connect to your Loba device.
Decide if you want to maintain your existing schedule or create a new one.
Choose your custom LED colours.
If you have custom pill times, visit the Pill screen to assign colours to each custom pill.
You’re all set!
Loba is a Wifi-connected device that sits on your home Wifi network. Bluetooth is used simply during onboarding to configure Loba on your home Wifi network. You only have to connect to Bluetooth when first connecting your Loba, or if you're changing Loba's Wifi network.
If you're having trouble with the Bluetooth connection, please check these steps below:
1) Ensure Bluetooth is showing as ON in your phone's settings
2) Make sure Loba is pulsing BLUE during setup. If not, unplug and plug Loba back in, OR press the Bluetooth button on the underside of the device once. Wait a few seconds and Loba will begin pulsing to indicate it is in Bluetooth pairing mode.
3) Press the circlular arrow on the apps' Bluetooth connection screen to refresh. Wait until it stops spinning, then click the down arrow on the dropdown.
4) If Loba is still not showing in the dropdown, go to your phone's Settings and scroll to the Loba app.
5) Ensure that Bluetooth is enabled in the Loba app settings. Return to the Bluetooth connection screen and try again.
During the setup process:
1) Double check the password credentials you entered to ensure they’re free of typos and errors.
2) Ensure that your phone is connected to your 2.4G or combined 5G/2.4G Wifi network. Note: Loba will not connect properly to a soley 5G network.
3) The Loba app will request access to your Location in order to configure your device to Wifi. Please ensure that you allow the app access to your Precise Location, otherwise your Wifi network will not show in the dropdown.
If changing Loba’s Wifi network, please first go into your Bluetooth settings and “Forget this device”.
Go back to the app and re-start the “Connect Loba” process.
As is industry standard, smart home devices live on 2.4G Wifi.
Most home wireless networks have 2.4G and 5G frequencies combined on one WiFi login. If you do not see two distinct options to connect to on your phone, likely it's combined and you have nothing to worry about. Just select your WiFi network and continue on.
However, if your Wifi network has these frequencies split, please connect your phone to the 2.4G network before you set-up Loba.
Once Loba has successfully connected to Wifi, you can go back to the 5G on your phone, no problem!
Only one Loba device can be assigned to one Loba app account at a time. If this Loba was previously associated with someone else’s account (ie. purchased second hand or passed on to you) that user must fully delete their Loba account via the app before you can register the Loba to you.
When Loba pulses BLUE - Loba is searching for Bluetooth.
When Loba turns solid BLUE - it has successfully connected to Bluetoth.
When Loba glows WHITE after being plugged in or during set-up - Loba has connected to your WiFI successfully.
What Loba pulses RED - Loba can't connect to WiFi. Your WiFi connection is either offline, has been intrupted, or you need to update your WiFi network in-app from the "My Loba" screen.
When Loba pulses BETWEEN two colours - it means you have set custom pills for the same time as another reminder, and Loba is telling you it's time to take both pills/sets of pills.
First, check to ensure that you’ve selected a time for both morning and evening on the “My Schedule” tab.
Next, ensure you’ve added a pill to the pill screen and assigned it to either morning, evening, or a custom time.
Click on the hamburger menu on the top left.
Click on the gear icon to access settings.
Ensure “Push Notifications” is selected.
If all of these items are selected correctly, go to Notifications Settings on your phone. Ensure you’ve allowed notifications for the Loba app.
Currently, time zone updates are not automatic on Loba’s app (we’re working it for our next app release!)
Once you’ve arrived to your destination, please go back into the app and update/re-save the times you want to be reminded in the local time zone. The Loba app will update. Remember to do the same when you get home!
The Loba app does not work offline. It must have access to the internet via Wifi or Data to function. Please turn data on or join a WiFi network and try again.